Portfolio
Work
Engagements where rigorous research, clear design, and close collaboration produced outcomes that lasted.
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Curateur Public du Québec
Personae and journey map creation for citizens, employees and partners in the assistance measure
When Satisfaction Scores Hide the Real Problem: A Service Research Study for the Curateur Public du Québec.
Service Design UX Research Strategic UX Advisory Government & Public Services
Thales Digital Solutions
Worth a Thousand Sources: UX for Continental Defence
UX design for a DRDC IDEaS continental defence project; interaction design and user testing for a network management interface in constrained edge computing environments.
Centre de services scolaire des découvreurs
Workshop facilitation with the populations of the Centre de services scolaires des découvreurs
In order to implement a commitment to success plan (plan d’engagement vers la réussite), the Centre de services scolaires des découvreurs (CSSD) needed to survey its population in order to determine the various issues perceived by its staff.
UX Research Strategic UX Advisory Design Thinking Facilitation Education
Thales Digital Solutions
Pattern of Life: Designing Threat Visualization for Continental Defence
UX research and conceptual design for DRDC pattern of life visualization, developing interaction concepts for threat anticipation and evaluation in continental defence contexts.
Thales Digital Solutions
Argo: Designing the Interface Between an AI Planning Engine and Port Operations
UX design for Argo, the Port of Montreal's AI planning platform: turning a forecasting engine's output into something three coordinators could plan from together.
UX Research UX and Product Design
Thales Digital Solutions
ESG Innovation methods development
In pursuit of its 2030 ESG vision, Thales initiated the ESG Innovation Methods Development project, exploring methodologies inspired by ESG criteria for innovation. The goal was to curate diverse methodologies seamlessly integrating with the design thinking process, empowering global design centres.
UX Research UX and Product Design Strategic UX Advisory
Revenu Québec
Establish user experience and interface standards for Revenu Quebec
Revenu Québec faced a pivotal moment in its design journey, seeking a transformation toward a contemporary, functional, and accessible design system aligned with the WCAG 2.1 AA criteria. The challenge included bridging the gap between the existing outdated design system, KX, and the in-progress ISA system. My role was to collaborate with accessibility specialists, developers, and UX designers across different teams, aiming to establish design and usage standards, while fostering a user-centric evolution in the organization’s UX practices.
UX and Product Design
Thales Digital Solutions
Biometric Monitoring and Analysis for National Security Training
UX design for biometric training monitoring: presenting algorithm-derived stress levels so RCMP and national security instructors could read and act on them.
Thales Digital Solutions
Preparation and facilitation of the IFE Hackathon 2020
Facilitating meaningful innovation at scale, a fully virtual design thinking hackathon for Thales IFE across three continents during COVID-19.
Desjardins Financial Security
Adding Loan Insurance to Online Mortgage Renewal
Letting Desjardins members add loan insurance during online mortgage renewal. Testing showed anxious users wanted more information, not less.
UX and Product Design Financial Services