Service Design
The text message that would have made the wait bearable
A text message to tell you when it’s your turn at the emergency room is a good feature. A UX designer on why it treats the pain and leaves the problem.
Sovereignty Is Built at the Moment of Use
Owning a system nobody chooses to use isn’t sovereignty. Brazil’s Pix shows that adoption, and the design behind it, is what makes infrastructure sovereign.
UX Was Never Just About Interfaces. Here’s What Happened.
I did not know the term “UX design” when I started my Master’s in Interaction Design at Université Laval (called Multimedia Design at the time). What drew me in was something Éric Kavanagh, the program director, said to me before submitting my application: it is design with a capital D. We are here to solve ill-defined problems.